Frequently asked questions

A FlyVisto service for discovering suppliers and coordinating commercial sourcing, samples, inspections and fair visits. Public catalog entries are supplier declarations; a listing alone is not independent factory verification.

No. You can send a product brief, compare suppliers and request remote checks, samples and inspections through your account. On-site services and fair visits are optional and quoted separately.

Businesses planning commercial imports. Product suitability, quantities, destination requirements and the available service scope are checked before work is accepted.

Browse public products, fair information, service guides and articles. Account-dependent screens explain when sign-in is needed. Sending requests and accessing private files requires an account.

The interface supports Turkish, English, Chinese, Arabic, German, French and Spanish. Controlled search terms and category labels help find the source catalog; company, brand and model names remain unchanged.

Activation confirms that you control the registration address. Use the latest activation message and check the spam folder if it has not arrived; you can request another message from the sign-in screen.

The connected company profile belongs to your FlyVisto account. Review the legal company name, authorized contact, corporate email and contact information before sending a commercial request.

Your customer account and authorized staff assigned within the relevant case scope. Files are not published in the product catalog. Never send passwords or complete payment-card details.

Include the intended use, model or specification, quantity, destination and target delivery date. Add material, size, packaging and compliance expectations so quotations can use the same scope.

Yes. Add product or sample items to the request cart, set quantities independently and submit one consolidated request. The cart remains available as a side panel while you browse.

No. A request starts scope review. Final price, inclusions, lead times and payment terms are determined in a quote; you must explicitly choose the offer before the next stage.

It depends on the product and supplier. Catalog MOQ is indicative and is checked in the actual quotation. Sample availability is also confirmed separately.

Timing depends on the specification, supplier response and checks required. Your assigned team confirms the expected response; the site does not promise a universal turnaround for every product.

No. It is a commercial preliminary calculation using the amounts you supply. Missing taxes, freight or other costs remain explicitly unknown; they are not silently counted as a complete landed cost.

A published fixed scope can cover a standard single-product review. Multiple products, missing documents or special research require a separate quote. Draft example fees are labeled and do not create a payable offer.

Product classification, origin, destination and applicable measures require review. The expert checks the necessary information rather than applying a generic tax rate to every product.

After the scope and final quote are accepted and an available payment method is shown. Work requiring payment starts only after the transaction has been verified by the payment provider.

No. The risk review identifies evidence gaps and payment checkpoints. It does not turn FlyVisto into a bank, escrow agent or guarantor of a supplier transfer.

Pause the transfer and request independent confirmation through a previously verified contact channel. Keep the change request and supporting evidence in the case for review before making a decision.

Only if expressly listed in the accepted quote. Compare currencies, tax treatment, route charges, inspection, storage and exclusions before confirming the service.

Yes, subject to the agreed warehouse plan. Each sample keeps its own supplier, quantity, warehouse reference and status before consolidation and outbound shipment.

Your case records preparation, China transit, warehouse receipt, consolidation, shipment and delivery as applicable. Carrier and tracking references are added when available.

No. Sample feedback can start a linked bulk-order request or a revision. The bulk specification, commercial quote and production inspection remain separate approvals.

Record the issue and choose revision or unsuitable feedback in your case. The next action, replacement cost and schedule depend on the supplier response and the agreed terms.

Remote review examines available company and supporting evidence. An on-site visit adds a scoped physical observation. Neither is an unlimited guarantee of future performance.

Yes. Quality work can be scoped before production, during production and before shipment. Define measurable criteria, sample size, defect treatment and the report deliverables before work starts.

No. Production inspection and laboratory or regulatory assessment are different scopes. Your destination and product may require separate tests, documents or certifications.

When a report is ready, the customer can accept it or request a revision with an explanation. The history remains attached to the case so different versions are not confused.

Request branding or OEM/ODM support and describe the product, mark, artwork, packaging and target market. Rights to use the brand and the supplier capability must be confirmed.

Depending on the quote: external labels, inner labels, boxes, bags, inserts and sample coordination. Artwork production, printing, tooling and compliance work are separate unless expressly included.

Clarify whether the factory is building to your specification or adapting an existing design. The contract should define design and tooling ownership, changes, tolerances and approval milestones.

Limit access to what is needed, agree confidentiality and ownership terms, and use the private case files for approved documents. A public catalog inquiry is not the place to publish sensitive technical drawings.

Yes. Provide origin, destination, gross weight, carton dimensions, cargo type and deadline. Compare current, itemized options using the same delivery scope rather than headline freight alone.

No. The quote must identify the responsible importer, customs broker, delivery term, duties and destination charges. Check the named place and responsibilities before selecting the route.

Acceptance depends on product classification, packaging, documents, carrier and route. Declare these features at the planning stage; do not describe restricted cargo as ordinary goods.

The agreed work can include SKU receiving, counting, packaging, labels, bundling, consolidation and dispatch. Current destination-market and Seller Central instructions must be supplied and checked.

No service can promise unconditional acceptance. Product eligibility, shipment instructions, barcodes, packaging and the receiving network requirements still apply.

Yes. The Other Fairs directory groups events by sector and city. Dates are linked to their verification source; travel and visitor services depend on a separately confirmed scope.

The current planned scope is visitor and buyer groups. Exhibitor stand sales or exhibitor registration are not automatically included.

Yes. Specify the languages, industry, city, dates and remote or on-site format. Availability, travel expenses and any certified translation requirements are confirmed in the offer.

Events may have different phases, venues or editions, and third-party calendars can be outdated. FlyVisto uses organizer evidence for confirmed dates and labels unconfirmed schedules.

Open My sourcing workspace for your cases, supplier comparison, sample status, logistics and private documents. Open each case for its assigned staff, messages, quote and report history.

Send the change in the relevant case before the affected work begins. Your team will confirm feasibility, costs already incurred and any revised quote under the agreed terms.

Use the case message history and describe the affected item, document, shipment or payment reference without sharing card secrets. This keeps the issue connected to the responsible operation.